In the federal case of Fling v. Hollywood Travel and Tours, 765 F. Supp. 1302 (N.D. Ohio 1990), the court addressed the scope of duty owed by travel agents and tour operators to their customers, with pivotal input from a Tourism & Travel Industry Expert Witness. The case arose from a violent attack on plaintiffs Doris and William Fling during a promotional trip to the Bahamas, arranged by the defendants, Hollywood Travel and Tours and Passkey International.
Background and Parties
The plaintiffs were solicited by a campground development company to attend a sales presentation, in exchange for which they received a vacation certificate redeemable through the defendants. The defendants arranged the plaintiffs’ airfare and hotel accommodations at the Emerald Star Hotel on Grand Bahama Island. On the night of the incident, the plaintiffs were attacked while walking back to their hotel from a nearby casino.


